Mirax Casino Privacy Policy
This Privacy Policy explains how Mirax Casino collects, uses, stores, and protects personal information when you access our website and related services from Australia. It is designed to help you understand what information we handle, why we handle it, and the choices you may have.
By using Mirax Casino, you acknowledge that some information is necessary to provide account features, process transactions, prevent fraud, and maintain a safe gaming environment. If you do not agree with this Privacy Policy, you should discontinue use of the website.
Information We Collect
Mirax Casino collects information that you provide directly, information generated through your use of the services, and information obtained from permitted third-party sources. The categories of information may include the following.
- Identification and account information: name, date of birth, username, password, and other details you provide when registering.
- Contact information: such as email address, telephone number, and communication preferences.
- Verification information: documents and data used to verify identity and eligibility, which may include government-issued identification details and proof of address.
- Financial and transaction information: deposit and withdrawal records, payment method details (processed via payment providers), chargeback or dispute information, and limited payment identifiers.
- Usage and device information: IP address, device type, browser type, operating system, approximate location derived from IP, log files, and gameplay or session activity.
- Communications: messages sent to customer support, chat logs, and records of requests or complaints.
- Responsible gaming information: where you choose to set limits or take self-exclusion or similar steps, and records needed to honour those choices.
We aim to collect only what is relevant and proportionate for operating Mirax Casino, meeting our contractual commitments to you, and maintaining the integrity and security of the platform.
How We Use Information
Mirax Casino uses personal information to deliver and improve our services. The purposes for processing may include:
- Creating and managing your account, including login, authentication, and customer support.
- Processing deposits and withdrawals, handling payment-related enquiries, and managing transaction records.
- Verifying identity and eligibility, including age verification (the website is intended for individuals aged 18+).
- Preventing fraud, detecting suspicious activity, securing accounts, and protecting players and the business.
- Operating games and features, troubleshooting technical issues, and monitoring platform performance.
- Sending service communications, such as important notices about account activity, security, or changes to policies.
- Delivering marketing communications where permitted and where you have not opted out, and tailoring offers based on activity preferences.
- Complying with applicable legal obligations and responding to lawful requests.
Where required, Mirax Casino will rely on appropriate legal bases to process personal information, such as performance of a contract, legitimate operational interests, compliance with legal obligations, or consent (for example, for certain marketing or cookie preferences).
Cookies and Similar Technologies
Mirax Casino uses cookies and similar technologies (such as local storage and pixels) to support site functionality, protect accounts, and improve the user experience. Cookies are small text files placed on your device by your browser.
Why we use them
- To keep you signed in and maintain session security.
- To remember preferences such as language or display settings.
- To understand how the website is used and to improve navigation and performance.
- To help deliver and measure promotional campaigns where applicable.
You can typically manage cookie preferences in your browser settings. Disabling certain cookies may affect how some parts of Mirax Casino function.
Data Sharing
Mirax Casino does not sell personal information as a standalone product. We may share information in limited circumstances to operate the service, protect the platform, and meet legal obligations.
Service providers and processors
We may share personal information with third parties that provide services on our behalf, such as payment processors, identity and verification providers, fraud prevention services, customer support tools, analytics providers, and hosting or infrastructure partners. These parties are expected to handle information under contractual confidentiality and security obligations appropriate to their role.
Corporate and operational purposes
Information may be shared within our corporate group or with professional advisers (such as auditors, legal advisers, and consultants) where needed for legitimate business purposes and subject to appropriate safeguards.
Legal and safety disclosures
We may disclose information where required or permitted by applicable law, court order, or lawful request, or where necessary to investigate, prevent, or take action regarding suspected fraud, security incidents, or violations of our terms.
Data Security
Mirax Casino uses a combination of technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, alteration, and misuse. These measures may include access controls, encryption in transit where appropriate, monitoring for suspicious activity, and internal policies governing staff access to personal data.
No online system can be guaranteed to be completely secure. You are responsible for keeping your login credentials confidential and for using secure devices and networks when accessing your account.
Data Retention
Mirax Casino retains personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy. Retention periods vary depending on the type of information and the reasons we hold it.
- Account and transaction data may be retained to provide services, maintain accurate records, and resolve disputes.
- Verification and security records may be retained to prevent fraud and to support eligibility and account integrity checks.
- Support communications may be retained to manage requests and improve service quality.
When information is no longer required, Mirax Casino takes reasonable steps to delete, de-identify, or securely dispose of it in line with our internal procedures and applicable requirements.
Your Rights
Depending on your location and the laws that apply to you, you may have rights in relation to your personal information. Mirax Casino aims to support these rights in a practical way, subject to verification of your identity and any applicable exceptions.
- The right to request access to personal information we hold about you.
- The right to request correction of inaccurate or incomplete information.
- The right to request deletion or restriction of processing in certain circumstances.
- The right to object to certain processing, including certain direct marketing activities.
- The right to withdraw consent where processing is based on consent (withdrawal does not affect earlier processing).
- The right to request information about how your data is used and shared.
Some requests may be limited where Mirax Casino must retain information for legal, security, or account integrity purposes, or where fulfilling a request would impact the rights of others.
Third-Party Services
Mirax Casino may integrate third-party services to provide payments, game content, analytics, fraud protection, communication tools, or other functions. These providers may process personal information to deliver their services.
Where you follow links to third-party websites or interact with third-party tools, their privacy practices may apply. Mirax Casino encourages you to review third-party privacy information before providing details to them.
International Transfers (General Only)
Mirax Casino may use service providers and technical infrastructure that operate in multiple countries. As a result, personal information may be processed or stored outside Australia depending on where our partners and servers are located.
When information is transferred internationally, Mirax Casino aims to use reasonable safeguards appropriate to the nature of the data and the services involved, such as contractual controls and security requirements. The specific safeguards may vary depending on the provider and the transfer context.
Policy Updates
Mirax Casino may update this Privacy Policy to reflect changes in our services, technology, security practices, or operational needs. When updates are made, we will post the revised policy on the website and adjust the effective date as displayed in the relevant notice area, if applicable.
Your continued use of Mirax Casino after an update becomes effective indicates that you have read the updated Privacy Policy. If you disagree with a change, you should stop using the services and close your account where available.
Contact Information
For privacy questions, requests relating to your personal information, or concerns about how Mirax Casino handles data, you can contact our support team at [email protected].
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